LET'S TALK.
Need help with an order, shipping, tracking, or a damaged item? Message us and include your order number for faster support.
WE'RE HERE
TO HELP.
For order support, please include your order number and the email used at checkout.
We usually reply within
1–2 business days.
Thanks for reaching out. We’ll reply as soon as possible.
"Good support should feel clear, simple, and human — just like the way we build our pieces."
For faster help, include your order number, the email used at checkout, and photos if your item arrived damaged.
Urbanotrend currently ships to customers in the United States and Canada.
Once your order ships, you’ll receive tracking details by email. You can also use the Track Order page when tracking is available.
Returns are accepted only if the item arrives damaged or defective. Please contact us first before sending anything back.
Email support@urbanotrend.com with your order number and clear photos of the damaged item and packaging so we can review it quickly.
Contact us as soon as possible. If the order has not started processing yet, we’ll do our best to help. Fees may apply depending on order status.
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